Dear Dr. Peterson,
Let me begin by apologizing for my absence at today’s
executive board meeting. Unfortunately circumstances
out of my control have forced me to be away from the office today. As a result, I am writing this letter to
provide my insight on the presentation given to us by the RP Consultant
representatives in regards to the continuation of our massive ERP system implementation.
The consultants were able to provide us with clear Best
Practice suggestions to put forward in the implementation of the new ERP system
in the remaining Bombardier’s plants. Out
of the 10 best Practices provided there are a few I must say stand out the most
and cannot be overlooked in anyway. In our
first launch clearly defined objectives were not set forward towards in order
to have all employees involved in the implementation. The key requirements that were needed from
the plant were not clearly described which caused increased help needed from
the help desk. This was due to the ineffective
information provided by the knowledgeable employees during the blueprint creation. Management involvement was one of Bombardier’s
biggest challenge which improved dramatically during the implementation in the
Saint Laurent plant. However, the
involvement of Management will vary from each plant as resistance will continue
to exist. So emphasis on the need for
this new system will be crucial.
Bombardier’s focus must remain on Management. They must be made aware that they have to
transmit all information provided to them, to all employees, even the little
guy. Management will also require
additional training, perhaps more so than others. Along with Management training, the old
system most the removed when launching the new system. This will encourage employees to actually
study and learn all the ins and outs of the new system making implementation
quicker and effective. A back-up could
be available to the manager of the plant in order to perform tasks that are
urgent.
If Bombardier is looking for successful future ERP system
implementations then each plant must be look at as an individual. This will help with creating objectives for
that plant as individuals within each plant will vary, more so, at the
Management level.
With this, I hope this message was clearly transmitted and
my observations and objectives were understood. Now I understand how crucial a clear message
is and how it could possibly effect the success of our future
implementations.
If further clarification is needed, please do not hesitate
in contact me.
Sincerely,
Jennifer Couto
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