Dear Mr. Kingo,
As a member of the Executive Board I would like to first and
foremost apologize for my absence.
Unfortunately a very big opportunity for franchising the company has risen
and 1-888-JUNK-VAN could not pass on it.
But in my absence, I would like to present you with my takeaway from the
consultants’ presentation we attended yesterday in regards to our future
operational system.
The consultants provided us with well thought out and very
well analyzed solutions to our current predicament. Are current problematic operational system
could be corrected with the alternatives proposed to us by the
consultants. Let me start by how well
they understood our current business model and were able to pinpoint the
problems we have with complete accuracy allowing them to better understand our needs. Diagrams provided allowed for visual
flow of errors, as well as, the acknowledgement of where they are happening and
what is causing them. The provided
alternative systems were, Microsoft Access local installation, Microsoft Access
Server, Google Docs, a Custom Application, an Enterprise Resource Planning
(ERP) system, and the Platform as a Service (PaaS). As we were advised, local Microsoft Access
and the Server were both systems in which we could potentially continue to
encounter data entry errors. Since that
is one of our biggest problems, they were not offered as a solution, as well
as, Google Docs. Both the Custom
Application and the ERP would have been too expensive for us to be able to maintain
at the moment and the consultants took that into consideration as we are a
start-up company. So as a solution to
our problem the PaaS was the best solution the consultants provided us. It would decrease our data input errors as it
would be error free, which in hand would make our customers satisfied and eliminating
all the data having to flow back and forward between you, Mr. Kingo, and the
data clerk.
There were also very well calculated amounts provided by the
consultants, which we might have overlooked. This program will allow for lost sales to
be recovered, estimated to be $37,500, and for you Mr. Kingo it would allow for
more productivity with your time towards franchising, which was estimated a
productivity loss of $4,706, for a total loss of $42,206. All though PaaS has a high cost associated
into its implementation, the consultants were able to provide us with evidence
on how we would be able to save costs to make up for it. A data clerk could now be eliminated, the
program will decrease the wear and tear on the trucks, as well as, gas used as
the drivers will not have to return to the customers houses for payment. We could potentially be increasing our yearly
revenue by 35% due to this, and this will include the purchase of iPad’s with
data plans which I must admit was a splendid idea overlooked previously. Our future goals are to franchise and expand
into different markets, when we asked the consultants if this was possible with
the new system, we were advised it would adapt to any new city expansions. Allowing us to grow our company into new
markets, not only by being able to adapt but as well as saving us a significant
amount of costs and producing additional revenue which could be applied to our
Marketing budget.
I must say that the presentation was very well presented and
I must change the alternative I had originally thought to be the best
solution. The alternative suggested by
me was to go with the Microsoft Access Server, which had a lower cost. But as it was pointed out, we will continue
to have data entry errors and a substantial amount of training and
customization will have to be done by an outside IT person, which will cost us
even more. The decision to implement
PaaS as a program for our Operational current problems was and is the best
solution put forward.
With this I must thank you for your understanding of my absence
today and for taking my review into consideration when making your final
decision today.
If you have any questions, please advise me as I will be more than happy to answer them.
Sincerely,
Jennifer Couto
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